RemedyMail

While the majority of consumers communicate through text messaging and email, hospitals and healthcare providers have mostly restricted themselves to communicating face-to-face, via the telephone and via ‘snail mail.’ In an age of strict HIPAA and HITECH regulations surrounding private healthcare information, affordable and convenient online communication has seemed unreachable. Adding to this hesitation to join the modern patient/consumer on the Internet is the constant, almost daily, reminder of security breaches across the online world.

Paquin Healthcare is the first and only retail healthcare provider of its kind to offer HIPAA-secure email and messaging services built exclusively for the healthcare industry. Through RemedyMail, our secure messaging service, healthcare clients can keep in contact with patients on a quick and convenient basis, even if the communication includes private health information. Paquin Healthcare’s SAS70 security rating further demonstrates exceptional protections, reliability, sound infrastructure and a commitment to safety when hosting and processing client data.

RemedyMail is provided free to physicians across the United States and licensed to healthcare systems and payors that wish to act as a local hub. This unique business model means hospitals can distribute RemedyMail without Stark concerns.
 

How RemedyMail works:

• Sender sends a message via our secure system
• Recipient receives a notification that a secure message is waiting for them
• Recipient then logs in to our secure messaging service via browser or mobile device
• Recipient can read or reply to the message
• Messages may even contain attachments
• All takes place in a HIPAA-secure environment

RemedyMail also offers:

• Sophisticated address book management system
• Invitation-only access to network from providers to consumers
• Professional users can share their inbox across clinics, divisions and departments
• Email capture through our CRM system

Rather than using valuable appointment time for questions or follow up, patients and doctors alike can benefit from a safe, convenient method of communication. If a patient or caregiver has questions about a prescription or post-surgery concern, our secure messaging system allows them to contact their doctor online. Even more significant is the fact that this same doctor or a designated nurse can reply to the patient online, completely confident in the fact that this communication is entirely private and will not violate HIPAA or HITECH regulations.

Even standard scheduling and post-procedure follow up can now take place online rather than over the phone, saving time and providing the utmost convenience to the patient and healthcare facility staff.

Use Secure Messaging as an alternative communication method for:

• Pharmacy consults
• Appointment setting
• Appointment reminders
• Online concierge
• Online consultations
• Promoting services
• Distributing lab results
• Post-Surgery follow up
• Outpatient care instructions

Contact Paquin Healthcare Today.